One Plus Impex

Shipping & Return Policy

Shipping & Return Policy – One Plus Impex

Trusted Exporter of Pharmaceuticals & Medical Products from India

📦 Shipping Policy

At One Plus Impex, we ensure fast, safe, and compliant international shipping for all pharmaceutical orders.
We are committed to delivering quality medicines securely to our global clients.

We ship to over 50+ countries including:

• 🇺🇸 USA | 🇬🇧 UK | 🇦🇺 Australia | 🇦🇪 UAE | 🇸🇦 Saudi Arabia

• 🇹🇭 Thailand | 🇧🇷 Brazil | 🇲🇽 Mexico | 🇿🇦 South Africa | 🇳🇬 Nigeria

• Orders are processed within 2–4 business days after payment confirmation.

• Custom/private label packaging may require 5–7 days additional time.

We use reliable international logistics: DHL, FedEx, Aramex, EMS, DTDC International, and others.

• All products are shipped with proper export documentation (Invoice, MSDS, COA, etc.)

• Buyer is responsible for customs clearance in the destination country.

• We provide full support if any regulatory paperwork is required.

We maintain strict quality standards. However, if a product is damaged or incorrect, we offer a fair return policy.

• Products must be reported within 5 days of delivery.

• Only damaged, wrongly shipped, or expired products are eligible.

• Return request must include photos, batch numbers, and invoice copy.

• Opened/used products

• Temperature-sensitive or cold-chain medicines

• Custom-labelled/private branded products

• Replacements will be shipped free of charge for eligible cases.

• No returns or replacements for customs seizures.